Refund policy

Return, Refund & Cancellation Policy

At Zeviko, we want you to have a smooth and satisfactory shopping experience. Please read the following policy carefully before requesting a cancellation, return, exchange, or refund.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped or dispatched, it cannot be cancelled through our website. However, if the product is eligible for return, you may request a return after receiving it according to the applicable return conditions.

Returns & Exchanges

Returns and exchanges are available for selected products only.

Return eligibility and the applicable return period may vary depending on the product. Please check the return information shown on the relevant product page before placing your order.

To be eligible for a return:

  • The product must be unused and unwashed.

  • The product must be returned in its original condition.

  • Original packaging, labels, and tags must be intact.

  • The return request must be raised within the applicable return period.

  • Customized or personalized products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Return or exchange charges may apply depending on the product and reason for return.

Damaged, Defective, Wrong or Missing Items

Please contact us as soon as possible if you receive:

  • A damaged or defective product

  • The wrong product

  • An incorrect size, colour, or design compared with your confirmed order

  • A missing item from a multi-item/combo order

Please provide your order number along with clear photos or other relevant information so we can review the issue.

Return Pickup

Where return pickup service is available, we will provide the applicable return instructions after your request has been reviewed and approved.

If pickup service is unavailable for your location, our support team will provide further instructions.

Please do not send a product to any address without first contacting us and receiving return instructions.

Refunds

Once an eligible returned product has been successfully received or picked up and the return is approved, the refund will normally be processed within 5–7 working days.

For prepaid orders, refunds will generally be processed through the original or applicable payment method.

For Cash on Delivery (COD) orders, our support team will provide the applicable refund instructions.

Please note that your bank or payment provider may require additional time to reflect the refund after it has been processed.

Non-Returnable Items

A return or exchange may be declined if:

  • The applicable return period has expired.

  • The product has been used, washed, damaged, or altered after delivery.

  • Original packaging or required tags are missing.

  • The product is customized or personalized and there is no defect or fulfilment error.

  • The product is marked as non-returnable on its product page.

Need Help?

If you have a problem with your order or would like to request a return, exchange, cancellation, or refund, please contact us through our Contact Us page.

Please include your order number so we can assist you faster.

Thank you for shopping with Zeviko.